About this project
Salons receive hundreds of repetitive questions about services, pricing, and availability that staff had to answer manually.
Built a RAG chatbot for a salon website that answers customer questions about services, pricing, availability, and booking using the salon knowledge base.
The problem
Customer service team spent 10+ hours daily answering the same questions, slowing response times.
Our approach
I built a RAG (Retrieval-Augmented Generation) chatbot that pulls from the salon's knowledge base to provide accurate, contextual answers about services, pricing, availability, and booking steps.
The outcome
The chatbot handles 90% of customer inquiries automatically, reducing staff burden and improving response time to under 30 seconds.
Key lessons
RAG chatbots work best when the knowledge base is well-organized and regularly updated.
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